How do I return an item?
Looking to return it or make an exchange? No problem! We have a no-hassle return/exchange policy: we guarantee your complete satisfaction. If at any time you're not 100% satisfied, send your unused gear back within 30 days of receipt for a full refund. No questions asked.
(If the return is past the 30 days the item may still be returned, however, there will be a 25% restocking fee on items)
To make a return or exchange:
If you have any questions you can always give us a call or email
Service First Flag Poles
contact@oldgloryflagpole.com
Phone: (385) 985-7244
Additional questions:
How long will it take to get my refund back? Once your package is received and processed the refund will show up after 4-10 business days, depending on your bank.
Is there a time limit on returns? Yes! Gear will need to be returned within 30 days of receipt.
Do I receive Store Credit or an actual refund? You will receive a refund back to the original method of payment. (Refunds take 4-10 business days to show back on your account, depending on your bank.)
Do I need the packaging returned with the products? Yes! Please return the products with all original packaging and tags. Items that are returned without the original packaging or damaged packaging will be accepted but are subject to a 20% restocking fee. Items that our returns team marks as unsaleable are not eligible to be exchanged or refunded, in these cases you may request photo evidence from us.
If I use the gear can I return it? No! We only accept used returns for warranty issues, that are approved by our team. If you have a problem with your gear call customer service to learn more about the warranty.
We want you to be happy with your purchase and will do everything we can to make that happen!
We want you to be confident with your purchase. We do our best to give you the best possible information to make a decision. When this doesn't work we are here to refund or exchange your product as quickly and seamlessly as possible.
Thank you for your business!
All orders are shipped using FEDEX, UPS or USPS depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! If there will be any shipping or back order delays this will be noted on the product before checkout.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.